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giffgaff Help & FAQ’S

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I am on another mobile phone network, can I transfer my existing number to giffgaff?
Yes of course, swapping over your existing number to giffgaff is very easy. Simply ask your current mobile network provider for a PUK code and then enter this code by visiting the transfer number link on your giffgaff account. Enter your PUK number and giffgaff do the rest.
Do I need an unblocked mobile phone to use giffgaff  mobile?
Unless your mobile phone is registered on the O2 network you will need an unlocked mobile phone for the giffgaff sim card to work in your phone. If you need to unblock your current mobile phone you can simply ask your current phone provider for an unblocking code. Most mobile phone shops can also unblock handsets for a small price.
When will I receive my FREE £5 GIFFGAFF CREDIT?
You will receive your £5 bonus credit as soon as you register your sim card online. Top up by a minimum of £10 and your account balance will display £15 automatically. You can then use this as call time credit or buy a goodybag or mobile Internet data gigabag. Don’t forget you only get your £5 free bonus credit if you order your sim card through this website.
How do I buy a giffgaff goodybag?
Simply log onto your account and navigate to the goodybag section of the website and click “buy goodybag”. You will be asked if you would like to pay for your goodybag from your airtime balance of by debit card. You can also top up your airtime balance by purchasing a O2 top up voucher.
How do I order a giffgaff sim card?
To order a giffgaff sim card with a free £5 bonus credit simply fill in our online order form by clicking the yellow button “order your free sim” on the top right of every page of giffgaffsims.co.uk or you can click here.
Is giffgaff owned by O2?
No, giffgaff uses the O2 network but is not owned by O2. giffgaff is owned by Telefónica and was launched 25 November 2009.
Can I order more than one giffgaff sim card at a time?
If you require more than one giffgaff sim card you will need to fill out our online order form more than once. For example if you require three giffgaff sim cards you will need to fill in the form three times even if its to the same address.
Will I get the FREE £5 GIFFGAFF CREDIT if I order a sim card from another website?
If you order a giffgaff sim card directly from giffgaff.com you will NOT receive the free £5 bonus credit. To get your free £5 bonus credit when you activate your sim card you need to have ordered it through this website giffgaffsims.co.uk.
How do I top up my giffgaff phone?
There is a number of ways you can top up your giffgaff account. The easiest way is by logging on to your giffgaff account and topping up by credit/debit card. You can also top up by purchasing a O2 top up voucher and either entering the top up number via your online account or by dialling 43430 on your mobile phone and entering the voucher number when promted.  
I have another question about giffgaff that's not listed here, can I email you?
Yes. If you have any further questions please feel free to email us at info@giffgaffsims.co.uk